Saurabh
Flipkart, you are in deep shit. Your website has fallen over. You insist your customers use your app to avail sale discounts... yet your app experience is only worse. Checking out from the app using a card and 3D secure is impossible. Checking out using netbanking is horrible, but with patience and perseverance it is at least possible. Seconds after taking my money, you cancel my order. Purportedly, I am not buying these goods for end use, because I bought so many. Even when I could barely buy one each after a zillion checkout attempts.

I see what your problem is. Your production systems are in deep shit. I know you must be really hard up because last week you tried to hire me to your devops team ;). Or maybe your are here because two years ago when I interviewed with you, the interviewers didn't even know what devops meant. And your HR team insisted all engineering interviewees must be strong at algorithms irrespective of the role.

My advice to you: Please get your house in order before your advertise the hell out of it.

Also, don't hold onto someone's money for two weeks. If you have to make a refund, just do it. I cancelled an order with Grofers yesterday, and the money was back with me before my phone was back on the table.
15 reactions · 12 comments · on facebook
liked by Rajiv Tandon, Suresh Arunachalam and 13 more

10 comments