I am facing a peculiar customer service issue with @[100069241866387:2048:Tata Motors]. I wonder what you guys do in such situations.
I own a Tata Nexon EV. The vehicle works rather well. It has a nifty design feature - a socket for an umbrella built right into the driver's door. The socket is small, and not every umbrella fits into it. Tata Motors has umbrellas designed to fit this socket (sold separately from the car). The dealerships in Goa never seem to carry it, so I decided to buy it online from here: https://cars.tatamotors.com/accessories/details.html?sku=885709101605
The website requires me to submit my car registration number and chassis number in order to buy an umbrella. Annoyed by this cast-your-net-wide manner of data collection, I nevertheless obliged because I really need this umbrella (biblical rains in Goa this year). But of course the website doesn't work, and freezes when one tries to submit the vehicle number.
So I wrote to customer service, requesting assistance in procuring said parasol. And on cue they reply back asking for the chassis number, registration number and odometer reading in order to "take my case further".
Obstinate as I am, I wrote back, asking why Tata must establish am umblical connection between my vehicle chassis and the umbrella before selling it to me.
Here is where it gets weird. I am getting calls. I am getting email replies. In each of them, robotically, they keep asking for the chassis number. When I ask them why the chassis number is required, there isn't even silence. They simply ignore me and repeat back the same question, "Please give us your chassis number in order to proceed further".
I don't know what to say. Indian corporates have reduced their minions to a situation worse than robots, where they have no intellect or soul left. They just do the master's bidding, with no shame or self respect. I really do see a future for genAI now, if this is the kind of mind numbness it intends to replace.
But I digress. What would you do in such a dystopian situation, where the stakes are not high at all? It is just an umbrella after all (although I am inclined to buy two now that I've put in so much effort).
I own a Tata Nexon EV. The vehicle works rather well. It has a nifty design feature - a socket for an umbrella built right into the driver's door. The socket is small, and not every umbrella fits into it. Tata Motors has umbrellas designed to fit this socket (sold separately from the car). The dealerships in Goa never seem to carry it, so I decided to buy it online from here: https://cars.tatamotors.com/accessories/details.html?sku=885709101605
The website requires me to submit my car registration number and chassis number in order to buy an umbrella. Annoyed by this cast-your-net-wide manner of data collection, I nevertheless obliged because I really need this umbrella (biblical rains in Goa this year). But of course the website doesn't work, and freezes when one tries to submit the vehicle number.
So I wrote to customer service, requesting assistance in procuring said parasol. And on cue they reply back asking for the chassis number, registration number and odometer reading in order to "take my case further".
Obstinate as I am, I wrote back, asking why Tata must establish am umblical connection between my vehicle chassis and the umbrella before selling it to me.
Here is where it gets weird. I am getting calls. I am getting email replies. In each of them, robotically, they keep asking for the chassis number. When I ask them why the chassis number is required, there isn't even silence. They simply ignore me and repeat back the same question, "Please give us your chassis number in order to proceed further".
I don't know what to say. Indian corporates have reduced their minions to a situation worse than robots, where they have no intellect or soul left. They just do the master's bidding, with no shame or self respect. I really do see a future for genAI now, if this is the kind of mind numbness it intends to replace.
But I digress. What would you do in such a dystopian situation, where the stakes are not high at all? It is just an umbrella after all (although I am inclined to buy two now that I've put in so much effort).