Facebook post — 22 September 2017

facebook 22 September 2017

I need urgent help. An iPhone with my Apple ID has been stolen. The thief keeps resetting my Apple ID password. S/he has also disabled Find My iPhone on this device using icloud.com.

I got this message from Apple:

With Find My iPhone disabled, this device can no longer be located, placed in Lost Mode, or remotely erased using icloud.com/find or the Find My iPhone iOS app.

Since I don't use Apple products, I don't understand this extremely stupid security mechanism by Apple. How can someone keep resetting my login from a stolen device?

What should I do. Please DM me if you can help or have been in a similar situation and I will call you wherever you are on the planet. I fear for the safety of my Apple account. I enabled two factor authentication and reset my password three hours ago, but am back to square one right now with my icloud account outside my access.

How stupid can Apple be? Or how stupid am I - because my Google foo hasn't shown me anything meaningful that can rectify this situation.

12 comments

Saurabh JSo I reset my password again, and this time I went to https://appleid.apple.com/account/manage and removed the stolen device from iCloud. This means I can no longer use Find My iPhone to track the device. I cannot believe that Apple does not allow you to remotely change the passcode or permanently lock a device using iCloud. And it allows a thief to use a stolen device to reset iCloud passwords and jeopardise the entire iCloud content repository, as well as all connected devices. If an iPhone thief is able to hack or socially engineer the passcode of the device, then they can wreak complete ha
Saurabh JDamn! Now that I removed the device from manage devices in haste, I can no longer erase this device remotely. Dang it! Why doesn't Apple have an "I lost my device, what do I do?" page in simple English with clear and crisp instructions. A person who has lost their device, their data, and their iCloud instructions, and is getting scary emails from Apple, would naturally be panicky and need simple solutions/instructions. Apple is the suck.
Jayasri Samyukta IyerHow did the person unlock the iphone and then access iCloud? Hide
Shree D NNishanth Chandrasekhar would know if there's anything that can be done... Hide
Jyoti Raghavan KhandujaPrakash Raghavan Bhai,this sounds like your domain. Can you help him? Hide
Jaspal OberoiDude, get them to call you back. They are very prompt, as I found during the recent adapter issue. Hide
Saurabh JSaurabh J · 8ySo I reset my password again, and this time I went to https://appleid.apple.com/account/manage and removed the stolen device from iCloud.This means I can no longer use Find My iPhone to track the device.I cannot believe that Apple does not allow you to remotely change the passcode or permanently lock a device using iCloud. And it allows a thief to use a stolen device to reset iCloud passwords and jeopardise the entire iCloud content repository, as well as all connected devices.If an iPhone thief is able to hack or socially engineer the passcode of the device, then they can wreak
Saurabh JSaurabh J · 8yDamn! Now that I removed the device from manage devices in haste, I can no longer erase this device remotely.Dang it!Why doesn't Apple have an "I lost my device, what do I do?" page in simple English with clear and crisp instructions. A person who has lost their device, their data, and their iCloud instructions, and is getting scary emails from Apple, would naturally be panicky and need simple solutions/instructions.Apple is the suck.LikeReply
Jayasri Samyukta IyerJayasri Samyukta Iyer · 8yHow did the person unlock the iphone and then access iCloud?LikeReplyHide
Shree D NShree D N · 8yNishanth Chandrasekhar would know if there's anything that can be done...LikeReplyHide
Jyoti Raghavan KhandujaJyoti Raghavan Khanduja · 8yPrakash Raghavan Bhai,this sounds like your domain. Can you help him?LikeReplyHide
Jaspal OberoiJaspal Oberoi · 8yDude, get them to call you back. They are very prompt, as I found during the recent adapter issue.LikeReplyHide